Why is my return locked pending payment?
There are a few things that any business must do which we don't particularly enjoy - chasing after clients for payment is one of them. We simply don't like to do it. In fact, there are many other things we'd much rather be doing - like working on your taxes, taking a leisurely stroll in the park or fishing.
That is why when we post a document, our system automatically locks it pending payment. As soon as you settle the associated bill, the file will be unlocked and accessible for you to view and download. There are no exceptions to this rule. While most people (definitely yourself) are upstanding clients to whom it would never occur to use the return we prepare and not pay us for the work (or require nagging reminders) - it's not always the case.
Rest assured that when you make payment, the return is already uploaded to the system and ready for your review. This policy simply keeps everyone honest and makes our respective lives easier.