Making a Prepayment / Store Credit
Except for cases when you're paying a bill which is due, you can always to prepay our services. Once you make a prepayment, the funds are placed in your account as store credit. This credit is then available in your account and can be used to pay for services in the future. You can also earn credit by referring your friends, and your credit never expires.
Making Prepayment
If you don't have any unpaid bills and would like to make a prepayment, follow these steps:
1. Browse to the Bills & Payments section, then click the Make Prepayment button.
2. Enter the amount of the prepayment you wish to make, then select the credit card type. If your credit card is issued by the U.S., select the checkbox, then click Got it. Please note that we don't support American Express cards.
3. Enter your card details, then proceed with the payment.
Paying Bills & Prepaying at the Same Time
If you have unpaid bills and would like to pay them and make a prepayment at the same time, follow these steps:
1. Browse to the Bills & Payments section, review the bills, and then click Pay Outstanding Bills and Make Prepayment.
2. Enter the amount of the prepayment you wish to make, then select the credit card type. If your credit card is issued by the U.S., select the checkbox, then click Got it.
3. Enter your card details, then proceed with the payment.
If you have a positive balance, information about your account balance will be displayed right on the Bills and Payments button on the menu.
Settling a Bill with Credit
If you have credit in your account, you don't need to use your credit card to pay bills.
Once a bill is submitted, your credit will be applied automatically. If the amount of the available credit is more than the amount of the bill, you may settle the bill with it. Just click Settle Bill With Credit.
If the amount of the available credit is less than the amount of the bill, the available credit is deducted from the bill. You’ll need to pay the difference with your credit card.
