If you encounter an error while using our service, take a screenshot of the error message and send it to our customer support team. This will help us identify the issue and provide a solution. It is important to report errors as soon as possible so that we can address and resolve them quickly, allowing you to continue using our service smoothly.
To report an error:
Take a screenshot of an error message.
Note: this page explains how to take a screenshot on any system.
Click the (?) icon in the top right corner of the screen, then click Report Issue.
Provide additional details such as the steps you took leading up to the error and any other relevant information.
Use either of these two methods to upload your screenshot to TFX:
Drag and drop your chosen files into the dedicated upload area.
Click the Drop files here to upload button.
Click Send to report your issue.
