Table of contents:
On the Bills & payments page, you can find bills, the amount due, credits issued by TFX, and information about payments made.
View your bills and the amount due
In the Bills subsection, you can find bills grouped by year that were automatically added when you ordered a TFX service or manually added by your tax preparer. The total amount of all unpaid bills is displayed next to the Bills & payments menu option and at the top of the table as the "Total amount due".
If you have credits in your TFX account, they act as a balance in your favor. These credits can result from pre-payments, paid retainer bills, discounts, bonuses, or adjustments during transactions, and they remain available for use on future bills or services. These credits can be applied to your future bills or when signing an engagement letter:
If your available credit exceeds the bill amount, you do not need to pay anything, and the remaining credit will remain in your account.
If your available credit is less than the bill amount, the credit will be deducted from the bill amount, and you will need to pay the difference.
Retainer bills appear in 💲green💲 and represent prepayments stored as credits in your TFX account. These credits do not expire and will remain available to be applied toward any future services, including tax preparation, FBAR filing, or phone consultations. Think of it as adding funds to your account in advance, which gives you flexibility and faster turnaround once work begins.
View your payments and credits
In the Payments subsection, you can find information grouped by year about all the payments you have made to TFX and all the promotional credits you have received from TFX.
Your account credit balance (positive balance) is always visible next to the Bills & payments menu option and at the top of the table as the "Amount available to spend". Credits may be used on future bills or services. It is recommended to keep track of payments and charges to understand changes in the available credit over time.
Make a payment
You can pay all outstanding bills at once or select individual bills and pay with a credit/debit card or ACH direct debit — a payment method that allows you to pay directly from your U.S. bank account without leaving the TFX account.
Note: American Express (AMEX), Diners Club, and Discover cards can only be used via PayPal.
To pay your bills with a credit/debit card or ACH direct debit:
Navigate to Bills & payments > Bills.
Select Pay all (to pay all bills) or Pay selected (to pay individual bills).
Click Pay outstanding bills.
Choose Credit card or ACH direct debit.
Check the box "I have read and agree to the TFX Terms of service" and click Continue.
For credit card payments, enter your card details and click Pay.
For ACH direct debit, follow the instructions below.
❗ Important notes:
All payments are processed securely. TFX does not store your card details.
For card payments in foreign currencies, your bank may apply its own conversion rates and fees. Please review your bank’s terms before making a payment.
Additional payment options (PayPal, wire transfer, Wise) are available. See our Payment options article for details.
Make a payment with PayPal
PayPal is available for both bill payments and prepayments. Please note that American Express (AMEX), Diners Club, and Discover cards can only be used via PayPal.
To pay bills with PayPal:
Contact our Customer Success team to enable PayPal.
They will enable the PayPal payment option for you.
Navigate to Bills & payments > Bills.
Select Pay all (to pay all bills) or Pay selected (to pay individual bills).
Click Pay outstanding bills.
Select PayPal, check the box "I have read and agree to the TFX Terms of service", and click Continue.
Log in to your PayPal account and complete the payment.
To make a prepayment with PayPal:
Navigate to Bills & payments > Payments and click Make prepayment.
Enter the amount you would like to prepay, select PayPal, check the box "I have read and agree to the TFX Terms of service", and click Continue.
Log in to your PayPal account and complete the payment.
Make a prepayment with a credit/debit card
You can make a prepayment by credit/debit card (all cards except American Express).
To make a prepayment:
Navigate to Bills & payments > Payments and click Make prepayment.
Enter the amount you would like to prepay, select Credit card, check the box "I have read and agree to the TFX Terms of service", and click Continue.
Enter your card details and click Pay.
Make a prepayment with ACH direct debit
ACH direct debit is a payment option, allowing you to pay directly from your U.S. bank account without leaving the TFX portal.
Benefits of ACH direct debit:
Instant payments (similar to credit cards).
Secure — all transactions comply with Stripe’s ACH mandate and PCI-DSS standards.
Low fees (capped at $5), which are often cheaper than credit card payment fees.
Once verified, your bank account can be saved for future payments.
To make a prepayment:
Navigate to Bills & payments > Payments and click Make prepayment.
Enter the amount you would like to prepay, select ACH direct debit, check the box "I have read and agree to the TFX Terms of service", and click Continue.
Enter your email, name, and search or select your U.S. bank.
Click Agree and continue.
Click Continue to securely connect to your bank via Stripe Financial Connections.
Log in to your online bank account.
Authorize the ACH mandate once Stripe verifies your account ownership and balance.
Complete the payment (funds typically settle within 3–5 business days).
Settle bills with available credits
If you have made a prepayment for the Engagement Letter and have available credit in your account, it may show an outstanding bill once a bill is submitted by your tax preparer. What you can do:
If the available credit exceeds the bill amount, you can settle the bill using your credit. To do it, navigate to Bills & payments > Bills, select the bill you want to pay, then click Settle bill with credits.
If the available credit is less than the bill amount, the credit will be automatically deducted from the bill amount, and you will need to pay the remaining balance. To do it, navigate to Bills & payments > Bills, select the bill you want to pay, then click Pay outstanding bills.
❗ Important note: Per our TFX Terms of use, payments to TFX are non-refundable. The good news is that any unused credit will not expire — it will remain in your account and can be applied to any future services you may need. If you would like to discuss a refund for unused services, please contact our Customer Success team, and we will be happy to review your request.
Create a PDF invoice
You can generate a PDF invoice for any TFX service you’ve ordered and paid for. Here’s how:
Navigate to Bills & payments > Payments and click Create PDF invoice.
Select the checkboxes next to the bills issued by TFX and the payments you’ve made. These will be included in your invoice.
Click Create invoice — the PDF file will be saved to your computer.
Open the file using Google Chrome or any PDF reader of your choice.
Note: If you need a more detailed breakdown (for example, for payments made with a company credit card) or receipts for payments, please contact our Customer Success (CS) team. Provide your "Bill To" address and company VAT ID (if applicable), and the CS team will send you a customized PDF invoice.