Table of contents:
What is an Engagement Letter?
Once you have submitted your Tax Questionnaire (TQ), uploaded supporting documents, and clicked the "Send me an engagement letter" button, your tax preparer will analyze your TQ and draw up an Engagement Letter (with a waiver if needed) within three business days. The Engagement Letter (EL) is an electronic agreement between you and TFX, which specifies the rights and obligations of both parties and includes:
The service to be provided.
The cost of said services.
The payment terms.
Note: Before you electronically sign the EL, you may be asked to make a prepayment. Prepayment ensures a commitment to the terms outlined in the agreement and is necessary for commencing the tax return preparation process.
View & sign pending Engagement Letters
When your Engagement Letter (EL) is drafted, you will receive an email notification and a WhatsApp message that we are waiting for your review. Both of those notifications will have a direct link to the EL in your TFX portal. As soon as you sign it, your tax preparer will begin to work on your tax return.
You can access pending ELs directly in your TFX portal:
Go to the Unsigned EL page in your TFX portal and click View & sign.
Review services ordered, conditions and terms.
Scroll to the bottom of the page to make a prepayment.
You can select the One payment option or click on Other options to choose the Partial payment option.
⚠ Note: If you have credits, a deposit will be reduced by the credit amount. If credits exceed the deposit amount, the deposit is not required.
Click Make payment.
Check the box "I have read and agree to the TFX Terms of service" and click Continue.
Enter your card details and click Pay.
After the payment is made, close the pop-up window and click Sign engagement letter.
❗ Important notes:
The EL is not a bill. It rather reflects the scope of work you are asking us to perform and the cost thereof. Unlike an invoice, which offers the total cost of the services and the payments made, an engagement letter will not show any charges you have made. This information can be found in the Bills & Payments section. For example, the EL may show a total cost of $500. You prepaid $200. Therefore, the amount due when your return is finished will be $300.
You can deposit more than the required amount by navigating to Bills & payments > Payments and clicking Make prepayment.
All payments are made using secure credit card processing services. We never store your payment details.
Contact our Customer Success team if you cannot pay with your credit card for some reason. We may offer you other payment options.
How to ask questions or disagree with the unsigned EL
Sometimes you may have questions or disagree with the unsigned EL. This could be regarding the services listed, pricing terms, or any aspect that requires clarification. We are always ready to clarify a point or resolve an issue. To send us a question or a concern regarding the unsigned EL, follow these steps:
Make sure you carefully review the entire Engagement Letter before submitting your questions or disagreement.
Navigate to Engagement Letters > Unsigned EL > View & sign next to the unsigned EL you have questions about.
Scroll to the bottom of the page, then click the "I have questions about the engagement letter" link.
Enter your message in the pop-up window, clearly stating your question or concern to help the tax team address your issues efficiently.
Click Submit. Our tax team will review your input and provide a response or appropriate action within 24-48 business hours.
Note: The link "I have questions about the engagement letter" disappears after the EL is signed. If you have signed the EL but later wish to update it, please contact your assigned tax preparer or our Customer Success team.
Download signed Engagement Letters
You can download PDFs of signed ELs for current or completed jobs:
Navigate to Engagement Letters > Signed EL.
Click the link [DATE] (View) under DATE SIGNED.
Scroll to the bottom of the page, then click Download PDF copy of engagement letter.
Choose where you wish to save the file, then click Save.